Our work · 1930 Helpline
1930 Cyber Fraud Helpline — AI Assistant “Indu”
Indu is the first voice assistant built for a 1930 cyber-fraud helpline in Bharat — developed by Samruddh Bharat Technologies with the Goa Police AI-ML Lab, on top of the cloud telephony infrastructure SBT built for the helpline in 2025.
What Indu does
Indu handles cyber-fraud helpline calls with AI voice assistance, currently live in 12 languages — Konkani, Marathi, Hindi, English, Bengali, Gujarati, Kannada, Malayalam, Odia, Punjabi, Tamil and Telugu — with more Eighth Schedule languages being added, built on SBT's existing cloud telephony backbone for Goa's 1930 helpline.
The launch
Indu launched on 7 September 2026 and was recognised by the Union Home Minister. The launch was covered by PIB, NDTV, The New Indian Express and DD News the same day, plus ContactCenterWorld and a post from Goa Chief Minister Dr. Pramod Sawant — with Union Home Minister Shri Amit Shah commending Goa Police as a step ahead of the rest of the nation.
External signal
Indu's approach — AI voice assistance on SBT's cloud telephony backbone — is now under discussion with multiple state police departments and national agencies exploring similar helpline infrastructure.
In the news
- PIB, Govt of India — Amit Shah announces AI-based call agent for 1930 helpline7 Sept 2026
- NDTV — Amit Shah cites AI call agent on 1930 helpline7 Sept 2026
- DD News — Amit Shah lauds service and policing reforms of Goa Police7 Sept 2026
- Times of India — Goa police first in India with 100% cyber fraud response — 1930 helpline17 Nov 2025
- CM Dr. Pramod Sawant (X) — “Goa proudly sets the national benchmark in cyber safety” — Cloud-based 1930 Cyber Helpline29 Jan 2026
Related work
Read the full press roundup
See all the coverage of Indu's launch and our other work with Goa Police.
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